Effective Date: [Insert Date]
Welcome to Homex. Your privacy is important to us. This Privacy Policy explains how Homex collects, uses, stores, shares, and protects your personal information when you use our website, mobile application, and related services.
Homex is a digital real estate platform that connects property buyers, sellers, landlords, tenants, developers, and real estate agents across Ghana.
We may collect the following information:
Full name
Mobile phone number
Email address
Date of birth (where required)
Ghana Card or Passport details (for verification)
Profile photo
Residential or business address
For estate agents, agencies, and developers:
Company name
Business registration details
Professional licence information (where applicable)
Tax Identification Number (TIN) (where applicable)
Office address
Property descriptions
Photos and videos
GPS coordinates
Property documents submitted for verification
Pricing and availability
Device type
IP address
Browser type
Operating system
App version
Log data
Cookies and similar technologies
With your permission, Homex may collect your device location to:
Show nearby properties
Improve search results
Recommend local services
We use your information to:
Create and manage your account
Verify users and agents
Publish property listings
Process subscriptions and payments
Improve customer support
Prevent fraud and fake listings
Send notifications and updates
Improve our services
Comply with legal obligations
To improve trust on Homex, we may verify:
User identity
Property ownership
Agency information
Supporting property documents
Verification does not guarantee ownership or legal title. Users should conduct their own due diligence before completing any property transaction.
Payments made through Homex may be processed by trusted third-party payment providers. Homex does not store your complete payment card details.
We do not sell your personal information.
We may share information with:
Service providers that help operate Homex
Payment processors
Government or regulatory authorities when legally required
Law enforcement where required by law
Professional advisers such as auditors or legal advisers
You may receive:
Property recommendations
Promotional offers
Product updates
Newsletters
You may opt out of marketing messages at any time.
Homex uses cookies to:
Keep you signed in
Remember preferences
Improve performance
Analyse platform usage
You can manage cookie preferences through your browser settings.
We use reasonable technical and organisational measures to protect your information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
No online platform can guarantee absolute security.
We retain your information only as long as necessary to:
Provide our services
Meet legal obligations
Resolve disputes
Enforce our agreements
You may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your account where legally permitted
Withdraw consent where processing is based on consent
Object to certain processing
Request a copy of your personal data
Homex is intended for users aged 18 years and older. We do not knowingly collect personal information from children.
Homex may contain links to third-party websites and services. We are not responsible for their privacy practices.
Your information may be processed on servers located inside or outside Ghana. We take reasonable measures to protect personal information during such transfers.
We may update this Privacy Policy from time to time. Any changes will be published within the Homex app and on our website. Continued use of the service after updates means you accept the revised Privacy Policy.
Homex
Email: support@homex.com.gh
Website: www.homex.com.gh
Address: Kumasi, Ashanti Region, Ghana
This Privacy Policy is governed by the laws of the Republic of Ghana.